I have to say the service with the receptionist was not the best, I did had some issues with my prescription but I was helped very much but the optical manager Diana Mata was very nice, she took the time to help me get with to the right prescription and the right glasses. She even had someone transport my glasses to the RGC office, since I work over there but got my exam in the Edinburg location. Over all, the effort she made to give me a final satisfactory result was amazing!! I will most definitely continue going there.
I was seen at university eye center for a routine eye exam and left with pink eye. One of the staff that examined my eyes apparently placed an instrument to measure glaucoma directly on the surface of my eye. I started having problems that afternoon and called the office but was told the doctor was leaving for the day and was not in on Friday. So now I'm left with my eyes swollen shut. Thanks university eye center. Needless to say, I will never go back..
Worst experience I've had with any health professional office. The staff was disorganized and only interested in paying up front. They don't accept blue-cross insurance. They didn't have a trial pair ready but wanted me to pay in advance to order the year supply for 1 year. What if the trial pair wasn't the right fit? I waited for prescription while the staff scurried to lock up for the day. Just waited and no one brought me my script. I walked out without my prescription so I guess I'll pick it up later.
Fast, courteous service.
The lady was so rude!! Why would you put a person like that?? It's ridiculous. It's seem that you guys don't care about your customers. Never again!
University Eye Center is a US Health facility based in Edinburg, Texas. University Eye Center is located at 2005 W University Dr, Edinburg, TX 78539, USA.
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