This is the single worst customer service experience I've ever had. I ordered condolence flowers for my aunt who is grieving the loss of her son. First my order was canceled without any call or reason from the shop...I just received an email saying it was canceled. I called to find out why and the girl who answered said it was because they didn't have the base or flowers from the arrangement I ordered. So I asked her to substitute. I received numerous calls throughout the day for one issue or another (from problems with the credit card refund to issues with the delivery). They called to say they couldn't deliver the flowers because no one was home. I asked them to leave the flowers anyway and they said there was no place to leave them. They wanted me to give them my aunts phone number so they could call her to have them pick them up from the shop. I said absolutely not - I wasn't going to have my grieving aunt interrupted by having I pick up sympathy flowers. I asked if they could redeliver at another time and they said they could but I would be charged another delivery fee. Finally I just asked for a refund and they said they could do that but only with a 20% fee. I said this was unacceptable since my flowers were not actually being delivered. Then the owner's daughter preceded to arid with me about how their policy is fair and most customers are perfectly happy with it. I cannot believe anyone (much less the owner a service shop) would argue with someone who is mourning the loss of a family member, and refuse to give them a refund. In the end she said they were leaving the flowers on the side of the road and "hopefully they don't get stolen or damaged, but we take no responsibility. And I'm pretty much done with you." She then hung up on me.
Flowers really fresh all the time
Great customer service and delivery with beautiful flowers. Would recommend. They are lifesavers.
Great service .
Wonderful experience! They got the delivery out quick and were very friendly and easy to work with. My grandmother said her arrangement was beautiful! Thank you so much!!
Divine Ideas Flower Shop is a US Florist based in Edinburg, Texas. Divine Ideas Flower Shop is located at 100 S 12th Ave, Edinburg, TX 78539, USA.
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